FAQ

How can I place an order?

To place an order, simply browse our store and add items to your cart. Once you’re ready to check out, follow the prompts to enter your shipping and payment information. If you encounter any issues, feel free to contact our customer support team for assistance.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) as well as PayPal for online payments. All transactions are processed securely through our encrypted payment gateway to ensure your information remains safe.

Can I modify or cancel my order?

Once an order is placed, it enters our processing system immediately to ensure fast delivery times. Therefore, modifications or cancellations are not guaranteed. Please contact us as soon as possible if you need to make changes to your order, and we will do our best to accommodate your request.

How will my order be shipped?

We partner with reliable shipping carriers to ensure prompt and secure delivery of your purchases. Shipping times may vary depending on your location and chosen shipping method.

What is your return policy?

We offer a 30-day return policy for eligible items. Please ensure the item is unused, in its original packaging, and accompanied by proof of purchase. You are responsible for return shipping costs.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times may vary depending on your location. Please note that customs duties and taxes may apply, which are the responsibility of the recipient.

What should I do if my item arrives damaged or defective?

We apologize for any inconvenience caused. Please contact our customer support team immediately with details and photos of the damaged or defective item. We will arrange for a replacement or refund as quickly as possible.

Can I return sale items?

Unfortunately, sale items are typically final sale and cannot be returned or exchanged unless they are defective or damaged upon arrival. Please check the product description carefully before making a purchase.